Tangerine Recognized for 15 Straight Years as #1 in Client Satisfaction - JD Power
EmitenTrust.com Historic #1 JD Power Client Satisfaction ranking comes as Tangerine evolves its banking experience to help Canadians build financial momentum
TORONTO, Oct. 15, 2026 /CNW/ -- Tangerine Bank has been named the highest-ranking midsize bank in the JD Power 2026 Canada Retail Banking Satisfaction Study
The recognition reinforces Tangerine's record as the longest-running leader in client satisfaction among midsize Canadian banks, and continues its standing as the Most Awarded Brand in the study's history.
"Earning JD Power's top ranking for 15 years in a row is an extraordinary achievement because it reflects the trust our clients continue to place in us," says Terri-Lee Weeks, President and CEO of Tangerine Bank. "That trust is something we have to keep earning every day. It challenges us to keep looking ahead, anticipating how our clients' needs are changing and reshaping how banking can deliver greater value in their lives."
The 2026 study highlighted Tangerine's strength across key aspects of client experience, with clients rating Tangerine #1 for:
- Level of Trust
- Value: Helping to save me time or money
- Digital Channels: Website, mobile app
- Account Offerings: Meeting my needs
- Convenience: Allowing me to bank how and when I want
This milestone comes at a pivotal moment, as Tangerine modernizes its core banking platform and expands how it serves more of Canadians' financial lives. Building on the client-first approach that has defined the bank for nearly three decades, this recognition reinforces that as Tangerine evolves, one thing remains constant: putting clients at the centre so they can move forward with confidence.
*The JD Power 2026 Canada Retail Banking Satisfaction Study measures verified client feedback evaluating overall satisfaction with primary financial providers nationwide. Find more information about the Study here.
About Tangerine Bank
Tangerine is one of Canada's leading digital banks, empowering over two million clients with the momentum to move their financial lives forward. From everyday saving and spending to borrowing and wealth building, Tangerine's products are designed to meet the unique needs of Canadians. Tangerine's commitment to putting Clients first has earned the bank recognition as the #1 Bank in Canada by Forbes in 2025 and 2026** and the most awarded midsize Bank according to the JD Power 2026 Canada Retail Banking Satisfaction Study ***. Tangerine Bank was launched as ING DIRECT Canada in 1997. In 2012, Tangerine was acquired by Scotiabank and operates independently as a wholly owned subsidiary. For more information, visit tangerine.ca or connect with us on social on Instagram, LinkedIn, or TikTok.
**Visit forbes.com/lists/worlds-best-banks/ for more info about the award methodology and banks included in the ranking.
***Tangerine has won more awards than any other brand among midsize banks in the JD Power Canada Retail Banking Satisfaction Studies from 2006-2026. Visit jdpower.com/awards for more information.
About JD Power
JD Power delivers mission-critical data, analytics and intelligence that help businesses improve customer experience and operational performance with confidence and clarity. Using proprietary, comprehensive data–including millions of consumer interactions and authoritative automotive datasets–combined with advanced analytics, artificial intelligence and deep industry expertise, JD Power enables leaders to respond to market shifts, make smarter decisions and drive measurable performance improvements.
As an objective source of deep insight into real-world customer interactions with brands and products, JD Power provides the independent intelligence organizations need to anticipate change, strengthen customer engagement and advance growth. Learn more at JDPower.com.
SOURCE Tangerine Bank